Privacy policy.

Privacy Policy
Last updated: - MAY 25

This Privacy Policy explains how WildWyn Ltd (“we”, “our”, or “us”) collects, uses, and protects the personal information of individuals (“you”) who use our website www.wildwyn.co.uk or interact with our products and services. We are committed to protecting your privacy and complying with our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are
WildWyn Ltd is a UK-based company specialising in natural, regenerative products for pets, plants, and homes. Our registered office is located at 10 Woodside Gardens, Marlow, Bucks, SL7 1SF, UK. We are the data controller for the purposes of the UK GDPR.

2. What Information We Collect
We may collect and process the following categories of personal data:

  • Identity Data: name, username or similar identifier

  • Contact Data: billing address, delivery address, email address, telephone numbers

  • Financial Data: payment details, transaction history (processed securely via third-party payment processors)

  • Technical Data: IP address, browser type, time zone, operating system, platform, device information

  • Usage Data: information about how you use our website, products and services

  • Marketing and Communications Data: preferences in receiving marketing from us

3. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we use your personal data:

  • To fulfil and deliver your orders

  • To process payments and refunds

  • To manage your account

  • To respond to your enquiries

  • To send you product updates or marketing communications (with consent)

  • To administer our website and improve user experience

4. Legal Basis for Processing
Our legal grounds for processing your personal data include:

  • Your consent

  • Performance of a contract with you

  • Compliance with a legal obligation

  • Legitimate interests (for example, marketing similar products to existing customers)

5. Data Sharing
We only share personal data with:

  • Payment service providers (e.g., Stripe, PayPal)

  • Delivery and logistics partners

  • IT and website hosting providers

  • Professional advisers (e.g., accountants, legal counsel)

  • Government authorities where required by law We do not sell or rent your personal data to third parties.

6. International Transfers
Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or adequacy decisions).

7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for. By law, we may also keep basic information about customers (including contact and transaction data) for up to 6 years for legal and tax compliance.

8. Your Rights
You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO) [www.ico.org.uk]

To exercise any of these rights, contact us at: privacy@wildwyn.co.uk

9. Cookies
We use cookies and similar technologies to collect data to improve our website and your browsing experience. For more details, refer to our [Cookie Policy].

10. Data Security
We use appropriate technical and organisational security measures to protect your data, including:

  • Secure encryption of personal and financial data

  • Regular system vulnerability testing

  • Restricted access to personal information

11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting updates on our website or via email.

12. Contact Us
If you have questions or concerns about how we process your data, please contact:
Data Protection Officer
Email: privacy@wildwyn.co.uk | Address:10 Woodside Gardens, Marlow, Bucks, SL7 1SF, UK