FAQs
Core Philosophy and Origins
What is special about Wildwyn products? Every Wildwyn product is crafted to be natural, effective, and sustainably sourced. We harness the power of insects, botanicals, and nature’s own cycles to create high-performance feeds and care-solutions that support your animals, plants, and the environment.
Where are your products made? Our products are formulated in the UK and use ingredients sourced responsibly from both local and international partners. We work with sustainable farms, ethical manufacturers, and eco-conscious suppliers to ensure every Wildwyn product meets our high standards.
Are your ingredients sustainable and cruelty-free? Yes. Wildwyn is proudly rooted in sustainability. Many of our ingredients, such as black soldier fly protein, are sourced from upcycled food-waste streams . We never test on animals, and every product is cruelty-free by design.
Professional Estates and Game-Bird Management
How does Nest & Meadow improve retention for pheasants and partridges? Nest & Meadow provides a natural, puffed whole-dried larvae supplement that mimics the wild-insect diet game-birds instinctively seek. For pheasants, red-leg partridges, english-partridges and other game-birds these strong attractant qualities help keep birds focused on specific feed-points around the estate, which significantly improves retention around. By encouraging natural foraging behaviour, the product also reduces stress, feather-pecking, and aggression in rearing environments.
What are the specific nutritional benefits for game-birds? Our Black Soldier Fly (BSF) larvae are nutritionally optimised for avian development:
Growth and Feathering: They contain approximately 40% protein with essential amino acids to support body-mass, plumage, and post-moult recovery.
Immunity: They are rich in functional fats, including lauric-acid (C12), a natural antimicrobial that supports gut-health and immune-resilience .
Skeletal Strength: They provide highly digestible calcium (2.5% to 3.0%) and phosphorus for bone-strength and egg-production in breeding-stock.
Regenerative Agriculture and Soil Health
What makes Root & Rise superior to standard compost or fertilizers? Root & Rise is a 100% bioactive organic insect-frass that contains up to double the organic nutrients of ordinary compost or vermicast. With a premium organic NPK of approximately 5:2:2, it is rich in humic and fulvic acids that enhance root-growth and increase the speed of bioavailable nutrient-uptake .
How does insect frass stimulate plant immunity? The product contains natural insect-chitin, which triggers a plant's natural defence mechanism known as Induced Systemic Resistance (ISR). This biological trigger activates the plant's own defenses, making it naturally more resilient against common pathogens and environmental stress .
Conservation and Aquaculture
Can Brook & Hollow be used as a bulk ingredient for wild-bird feed manufacturing? Yes. Brook & Hollow is designed as a premium bulk-ingredient for manufacturers seeking to upgrade seed-mixes, suet-balls, and fat-blocks. It offers a scalable and lower-carbon alternative to mealworms while providing over thirty-times more digestible calcium .
Is your larvae suitable for professional aquaculture and fish-farms? Our BSF larvae offer a natural balance of proteins and fats that are highly palatable for various aquatic species . The high digestibility and nutrient-density make it a versatile solution for fish-farms looking for sustainable, insect-based protein-sources that support overall health.
Trade and Wholesale Supply
How does Wildwyn support bulk supply for large estates and commercial farms? We provide bulk supply of all insect products for professional partners, including specialised supply-chains for estates and regenerative farms. Our infrastructure handles everything from single-pallet orders to multi-tonne requirements.
What are the standard wholesale packaging and shipping configurations? We offer several high-capacity loading options for professional trade:
Pallets: Standard pallets containing 250kg (typically 20 × 12.5kg bags).
Jumbo Bags: Large-scale tote-bags are available on request for high-volume users.
Containers: For industrial requirements, we manage 20ft containers (approx. 4MT) and 40ft High-Cube containers (up to 10MT) .
Agricultural Bags: Root & Rise is available in 0.5 tonne to 1 tonne jumbo bags for farm-scale application.
Usage, Safety, and Storage
Are your products safe for pets and wildlife? Yes! All Wildwyn products are made with natural, non-toxic ingredients that are safe for animals, plants, and the planet. Our feeds are tested for safety and quality, and we never include artificial additives. Always follow usage-instructions on the label.
How should I store Wildwyn products? Store all Wildwyn products in a cool, dry place away from direct sunlight. For feed, keep bags sealed after each use to preserve freshness.
Do Wildwyn products have an expiry date? Most of our dry goods and shelf-stable products last 12 to 24 months when stored properly in low-humidity environments. Each product is marked with a production or best-before date.
How do I know which product to use for my pet or garden? Each product comes with a clear usage-guide on the label. We also offer care-guides in our articles and blogs section. If you are still unsure, our support team can help you pick the right solution.
Can I mix Wildwyn products with other feed or soil products? Yes, our products are designed to complement your existing routines. You can mix our insect-based treats with standard poultry-pellets or blend our soil-boosters with compost.
Are your products suitable for year-round use? Absolutely. Wildwyn products are designed for every season, whether supporting birds in winter or feeding through the spring breeding-cycle.
Are Wildwyn products compliant with UK feed and fertilizer regulations? Yes. All larvae and frass are produced in GMP+ and HACCP-certified facilities. Our products comply with UK and EU feed-legislation (Reg. EC 767/2009) and meet safety-guidelines provided by DEFRA and APHA .
Online Shop Orders, Delivery, and Support
How long does delivery take? We aim to dispatch all direct orders within 1-3 working days. Once shipped, your parcel should arrive within a few business-days via a reliable local UK courier.
Which courier do you use? We use trusted UK couriers such as Royal Mail.
Do you ship internationally? At the moment, we only deliver within the mainland UK (excluding Northern Ireland) to ensure product-freshness and quality of service.
What is your returns policy? We offer a 14-day money-back guarantee. If you are not satisfied, contact us within 14 days of receiving your order. The product must be returned in its original packaging with any remaining unused product.
How do I request a refund or return? Email us at info@wildwyn.co.uk with your order-number and reason for return. We aim to respond within 1 business day.
What should I do if my item arrives damaged? If your order arrives damaged, please email us within 48 hours with photos and your order-number. We will send a replacement or issue a full refund.
Can I set up a subscription for regular deliveries? We are working on a subscription option. In the meantime, you can reorder easily online or contact us for bulk-requests.
How can I contact customer support? You can reach us by email at support@wildwyn.co.uk or through our website contact form. We aim to respond to all enquiries within one working day.
Partnership and Trade
Do you offer wholesale or B2B options? Yes, we welcome wholesale and retail partnerships within the UK. If you are a farm-shop, pet-store, or garden-centre, visit our Wholesale page to submit an enquiry.
Can I become a retail partner? Yes! We are actively seeking UK retail and distribution partners. Contact us to explore co-branded or stockist opportunities.
Can I get help with using a specific product? Yes, we are always here to help. Visit our Articles and Blogs section for detailed how-to guides and seasonal tips, or contact our team directly with your questions.