Delivery and Returns

1. How long does delivery take?

We aim to dispatch all orders within 1 working day. Once shipped, your Wildwyn parcel should arrive within 2–4 business days via a reliable local UK courier. You’ll receive a tracking link once your order is on its way. If you need help with delivery, our support team is just a message away.

2. Which courier do you use?

We use trusted local UK couriers to ensure safe and speedy delivery. Depending on your location, this may include Royal Mail, DPD, or other regional partners. Each parcel is tracked from dispatch to doorstep, so you’ll always know where your delivery is.

3. Do you ship internationally?

At the moment, we only deliver within the mainland UK (excluding N.Ireland) to ensure product freshness, speed, and quality of service. We’re working on expanding to international markets in the future. If you’re outside the mainland UK and keen to try WildWyn products, let us know—we love hearing where demand is growing.

4. What is your returns policy?

We offer a 14-day money-back guarantee on all our products. If you’re not satisfied, simply contact us within 14 days of receiving your order. We’ll guide you through the returns process. The product must be returned in its original packaging with remaining unused product for a full refund.

5. How do I request a refund or return?

Email us at info@wildwyn.co.uk with your order number and reason for return. We’ll respond within 1 business day and provide return instructions. Once the item is received and inspected, we’ll process your refund promptly to your original payment method.

6. What should I do if my item arrives damaged?

If your order arrives damaged or defective, please email us within 48 hours with photos and your order number. We’ll send a replacement straight away at no cost to you, or issue a full refund, whichever you prefer. Your satisfaction is our priority.

Product and Usage

7. What’s special about WildWyn products?

Every WildWyn product is crafted to be natural, effective, and sustainably sourced. We harness the power of insects, botanicals, and nature’s own cycles to create high-performance feeds and care solutions that support your animals, plants, and the environment.

8. How should I store WildWyn products?

Store all WildWyn products in a cool, dry place away from direct sunlight. For feed or treats, keep bags sealed after each use to preserve freshness. Best practice for our garden and grooming items would be kept out of reach of children and pets when not in use.

9. Are your products safe for pets and wildlife?

Yes! All Wildwyn products are made with natural, non-toxic ingredients that are safe for animals, plants, and the planet. Our feeds and grooming products are tested for safety and quality, and we never include artificial nasties. Always follow usage instructions on the label.

10. Are your products organic or natural?

We prioritise natural ingredients wherever possible. Many of our products are made using upcycled, eco-friendly inputs like insect protein or botanical oils. While not all items are officially organic, every product is crafted with care to be sustainable, wholesome, and environmentally sound.

11. How do I know which product to use for my pet or garden?

Each product comes with a clear usage guide on the label and on its product page. We also offer helpful tips and care guides in our articles & blogs section. If you’re still unsure, our support team can help you pick the right solution for your needs.

12. Can I mix WildWyn products with other feed or soil products?

Yes, most of our products are designed to complement, not replace, your existing routines. You can mix our insect-based poultry treats with standard layer pellets, or blend our soil boosters with compost. Just follow our guidance to avoid overfeeding or over-applying.

13. Do WildWyn products have an expiry date?

Each product is clearly marked with a ‘Best Before’ date or production date. Most of our dry goods and shelf-stable products last 12–24 months unopened when stored properly. For best results, use within the recommended timeframe after opening.

14. Are your products suitable for year-round use?

Absolutely. WildWyn products are designed for use in every season, whether it’s supporting birds in winter or feeding through spring. Just adjust quantities or timing as needed for seasonal conditions and follow our seasonal usage tips online.

15. Where are your products made?

Our products are formulated in the UK, and use ingredients sourced responsibly from both local and international partners. We work with sustainable farms, ethical manufacturers, and eco-conscious suppliers to ensure every WildWyn product meets our high standards.

16. Are your ingredients sustainable and cruelty-free?

Yes. WildWyn is proudly rooted in sustainability. Many of our ingredients, like black soldier fly protein, are sourced from upcycled food waste streams. We never test on animals, and every product is cruelty-free by design.

17. Can I set up a subscription for regular deliveries?

We’re working on a subscription option for our most popular products so you can stay stocked without the hassle. In the meantime, you can reorder easily online or through Amazon UK or contact us for bulk enquiries or special requests.

18. Can I get help with using a specific product?

Yes, we’re always here to help. Visit our Article and Blogs section for detailed how-tos, tips, and seasonal care guides. You can also contact our team directly with questions, just include your product name and what you need help with, and we’ll respond quickly.

19. How can I contact customer support?

You can reach us by email at support@wildwyn.co.uk or through the Contact Us form on our website. We aim to respond to all enquiries within one working day. Whether it’s a product question or order issue, we’re happy to help.

Partnership

20. Do you offer wholesale or B2B options?

Yes, we welcome wholesale and retail partnerships within the UK. If you’re a farm shop, pet store, garden centre, or distributor, visit our contact page to submit an enquiry and our team will be in touch with pricing and supply details.

21. Can I become a retail partner?

Yes! We’re actively seeking UK retail and distribution partners. Get in touch to explore co-branded or white-label opportunities.